Our policies and Terms of Service:
Reservations: Please call or e-mail us to schedule your party 3 to 4 weeks in advance of your desired party date. Once you have chosen a party date and time, we will hold your reservation for one week to give you time to complete the guest list, sign the party agreement, and return it to us with your deposit. Your deposit will secure your reservation, and we will begin to finalize your event.
Deposit: A non-refundable $50 deposit is required to secure your party date.
Forms of payment: We accept cash, check or credit card. The balance of the party is due the day of the party. If you prefer to pay by credit card, the final balance is due 4 days prior to the event.
Gratuity & Tipping: A gratuity is not required, but is accepted and always appreciated for a job well done.
Minimum/Maximum Attendance: Our party packages are designed for a minimum of 8 guests (including the guest of honor), and a maximum of 15 guests (including the guest of honor). Parties smaller than eight will be charged for the minimum of eight children.
RSVP Confirmation: Please contact us at least four days prior to your party to confirm your final guest count. This will be the number we use to determine appropriate quantities for costumes, favors, crafts, and food (if applicable), and we will charge accordingly.
Attendance of Guests: Some guests may not show up to the party, even if they RSVP. Please remember that we charge according to the final guest count that you provided prior to the party, not the number of children that show up.
Siblings of Guests: Our party packages cover only the guest of honor and their guests. Please include any siblings in the final guest count if you would like for them to participate in the party activities.
Late Arrivals: Please advise all guests that the party will begin promptly at the scheduled time. All activities are carefully planned out, and any child arriving late may join the activities at the point that they have progressed. This is necessary to ensure the least amount of disruption to the party, and your understanding is appreciated.
Cancellations and Rescheduling: Once your party is booked and the deposit is paid, the party can only be postponed one time. Based on availability, we will gladly work with you to reserve an alternate date for your party. If you decide to cancel your party for any reason, the deposit is non-refundable.
Guest Attire: Many of our parties include costumes/dress up. The children do not have to get undressed. We asked that the girls come prepared wearing a leotard, bathing suit or slip to wear under their party attire. Boys wear costumes over their clothes. Girls attending a princess party have the option of bringing along a pair of dress shoes to war with their dress.
Outdoor Policy: If the weather is nice, you may take the party outdoors to a clean, non-grassy, non-dirt area such as a patio, deck or garage. The children will not be permitted to go into grassy or dirt areas while in attire and accessories provided by Harold’s Hoppers. Please be aware, Harold’s Hoppers will not be responsible for applying sunscreen or insect repellent on children. Client may be responsible for damage caused to costumes from these products. We reserve the right to determine if the outdoor area is suitable for our equipment. Please provide an area indoors for the children to change into costumes. In addition, please have an indoor back up location available to accommodate all guests in case of inclement weather conditions. Remember that children may not want to dress up and may not enjoy the party as much if it is hot and humid outside. Please advise Harold’s Hoppers of the possibility of an outdoor party in advance.
Parking: Please allow ample space in your driveway or front of your home for us to park, as we will have heavy items to carry into your home. In case of rain or snow, entrance through a covered garage would be greatly appreciated.
Liability: Harold’s Hoppers assume no responsibility or liability for accidents, allergies relating to food items, clothing, or make-up, injuries to party guests, or property damage. As professional event planners, we can assure you we will provide a safe and entertaining environment for your guests, and will treat your home like a “royal palace.”
Other Considerations: For purposes of maintaining the highest quality of our costumes, we kindly ask that any food and beverages that will be served to the children while in costume be approved beforehand. Beverages should be light colored or clear (no color products or fruit punch) and please, no food items containing tomatoes, tomato sauce or dark colored jellies. We reserve the right to refuse certain food items that may damage our costumes. Please let us know beforehand what food items you would like to serve.
Please be advised that under United States Law, no one is allowed to infringe upon copyrights. If you have chosen a character, the above mentioned character is a look-a-like and is, by no means, the actual character. Costumes are made under strict supervision, as to prevent infringement.
Please note: most of our Characters/ Coordinator's have other events the must get to immediately after your party. They must try to stay on a set time schedule.
Balance due: Payments for our service must be paid in cash at the Party (unless otherwise turned arranged by our office). Any checks returned due to NSF will be turned over to the District Attorney's Office and possibly be charged up to 3x the original amount due.
Whether its a Birthday Party or Special event for you, your friends and family, remember HAVE FUN!!!!!!
Below you may find the
Policies
Registration Form